Contact

Technical Support

Problem

Action

Website is down or inaccessible

Contact ACT Help Desk at 534-1853.

Access, editing, publishing, or related issues to CMS, or questions about our services

Send email to wts@ucsd.edu

Hours of Coverage

Typical hours of coverage are from 8:00 a.m. to 5:00 p.m.., Monday–Friday. Help Desk hours for incidents are 7:00 a.m. to 7:00 p.m., Monday–Friday.

For after-hours incidents, call (858) 534-1853 to reach the Operations Center at Torrey Pines Center South, and appropriate technical staff will be contacted. On weekends, incidents logged with the Help Desk will be triaged to the necessary points of contact for investigation.

Response

Based on the severity of the incident, and current state of known issues, response time will vary. Generally, one day turnaround should be expected for lower level incidents and up to 48 hours during increased call volume.

Web Framework Mailing List

If you have questions or comments about the UXT Stack regarding usage, problems or bugs, feel free to subscribe our UXT mailing list.